Get a cup of “Joe” or your favorite beverage while I give you an earful of a super run around that has FINALLY pretty much completed its cycle.
Last year on 4/28/13 I purchased a USB keyboard from Staples in Monroe. Of course they offer to sell you insurance but I declined (it’s a keyboard). The Manager was quite kind as the keyboard sells for $49.95 but I saw it in Everett for $39.95 on sale and he sold it to me for the sale price. I was pleased.
Somewhere around the first week of March 2014 the keyboard died. Hmmmmmm, that’s odd. So I already know the hoops to jump through to test my USB ports and the keyboard but alas, it died a very peaceful death. Did I mention that the keyboard had a 3 year warranty on it?
Not overly concerned, I called Staples. “Did you purchase the extended warranty through us?” Of course not. Not for a $39.95 keyboard. “Well, then you need to contact Microsoft.” No problem (or so I thought)!
Somewhere on the Microsoft website I finally found a phone number (well hidden) to call for sales of this sort.
I called and spoke with “Ishamel” (that should have been my first warning)!
Ishamel advised me that I would need to drive to the MS Store in Bellevue to get a refund as they do not exchange items. HUH???? Ok, so I’m naive or dumb. Hey Ishamel, the keyboard is less than a year old. Oh, in that case, bring it back to Staples. Well, I guess I am dumb.
I make another call to Staples and after much hemming and hawing and being put on hold for 5 minutes or so, I was told it was Microsoft’s problem.
One thing I detest is being pushed around by some lackey who is probably not paid enough and does not want to deal with this. Mind you, I kept my cool throughout this whole ordeal until Staples pushed me back to Microsoft.
Heck, I know how to get this handled. I went to the Attorney General’s site and filed a complaint against both companies.
Boy, things started happening REAL QUICK after that. Within 4 business days Staples responded that they cannot help me. Within the same period Microsoft set things in motion.
I had to ship the keyboard to Microsoft in Ohio at my expense ($14+ bucks).
My new keyboard shipped this morning 04/24/14.
I am currently using my old Dell keyboard from about 20 years ago (it’s a Microsoft keyboard with Dell’s name and Logo).
One more thing, Microsoft has been calling almost DAILY to check on things. It’s driving me nuts.
How can something so dang simple become such a project.
Customer service has turned into NO SERVICE unless you push buttons.